GENERAL BOOKINGS 

 

Credit card pre-authorisation

If prompted, please complete your credit card details.

We do not charge your credit card upon booking (no deposit is taken). We simply hold your details until you arrive.

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Cancellations

We understand that plans change, however Marameo requires a minimum of 24 hours notice to cancel a booking, regardless of your personal circumstance.

Bookings cancelations or reduction in numbers, within 24 hours of your expected arrival will be charged the $50pp fee.

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Reduction in numbers

A reduction in numbers, within 24 hours of your expected arrival will be charged the $50pp fee.

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Lost Property
While every effort will be made to return belongings post-event to their owners, Marameo will take no responsibility or make any reimbursements for lost property. Hosts should also take home any gifts received during their event when leaving the venue.

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Please visit our FAQs for all information on our venue and our T&C's.

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EVENTS AND GROUPS

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Cancellations / Change of Date

Any cancellations / date change within 14 days of the event date, the full set menu price will be charged for all guests. **December / Exclusive Hire bookings will be advised of a different cancellation / change of date policy as specified by the Events Team.

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Reduction in Guest Numbers / No Shows

Any reduction in guest numbers within 7 days of the event will incur the full set menu charge for each guest not attending. If a guest does not attend on the day of the event after final numbers have been confirmed, the full set menu charge will apply for that guest.

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Groups of 8 or more

All parties of 8 or more will be required to select from our group menus.

A 5% service fee applies to all groups over 8, this will be added to your final bill.

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Functions, events and larger groups bookings.

Final numbers and dietary requirements are required 7 days before your arrival.

Increase or reduction in numbers will not affect the minimum spend requirements if you have selected one of our private spaces.
We do not split bills for groups.

Service Fee 
Please note there is an additional service fee of 5% for group bookings of 8 guests or more. A 10% surcharge applies on Sundays and 15% public holidays.

Payments
For exclusive hire events, a non-refundable deposit may be required. The balance of the payment is to be finalised on the day of the event. Please note that we do not accept split credit card payments.

Client’s Responsibility
It is the client's responsibility to ensure that all guests behave in an orderly manner during the event. Guests are expected to comply with the behavioural codes of the restaurant and licensing laws, such as responsible Service of Alcohol, under which the restaurant operates. Any damage to premises, persons or equipment as a result of disorderly conduct by guests at the event is the responsibility of the client, in the instance where damage has occurred all associated costs will be charged to the nominated credit card. It is our policy to provide you with the best possible service by friendly and professional staff in order to ensure the success of your event. The discretion of Restaurant Management will ensure a safe, harmonious and enjoyable event.

Wine + Menu Quotation
Please note that prices listed and seasonal availability, while current at the time of quotation, are subject to change without notice. We reserve the right to adjust menu pricing without prior notice.

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